Case Studies
Real businesses. Real results.
Elgin Travel & Cruises
St. Thomas, Ontario · Travel Agency · Est. 1990s · 30+ years
100%
Inquiries handled by AI
<3s
Average response time
24/7
Always available
The Challenge
Elgin Travel was receiving customer inquiries at all hours via SMS. Staff were spending significant time answering the same questions about destinations, pricing, and availability — often after business hours when no one was available to reply.
The Solution
We deployed Marco — a custom AI travel advisor persona built on Anthropic Claude — connected to Twilio SMS, VAPI for voice, and Runway ML for face-to-face video calls. Marco handles all initial inquiries 24/7, qualifies leads, and escalates warm prospects to the human team.
The Results
Marco now handles 100% of initial customer contacts. Every conversation is logged to PostgreSQL. Staff receive warm handoffs for serious buyers. Video call links are delivered via SMS so customers can talk face-to-face with Marco's AI avatar anytime.
“We never miss a lead now. Marco is working while we sleep.”
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